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General
▶ Q.
▼ Q.
How do I publish a video?
A.
You can publish a video by doing the following:
- Create a channel and add a video to that channel
- Publish the channel
- Generate and copy an embed code
- Paste the embed code onto a web page
▶ Q.
▼ Q.
What is an embed code?
A.
Embed code is dynamically generated HTML that contains all the publishing details for a media, channel or channel group. To display your videos, the embed code should be copied and pasted to a web page.
Channels
▶ Q.
▼ Q.
What is a channel?
A.
A channel is a collection of media that share common channel settings. Channels can be used to:
- Create playlists
- Organize media
- Faciliate and control feeds or podcasts
- Sync media on an external site, such as YouTube
▶ Q.
▼ Q.
How do I create a channel?
A.
There are two ways to create a channel:
- From the 'Media' tab, select a media then drag and drop the media to the 'Channel List' bar, located at the right-middle of the application. A new channel called 'New Channel' will be created. Upon creation, the system will automatically display the 'Channel' tab and highlight the new channel.
- From either the 'Media' or 'Channels' tab, select the '+' button located next to the 'Channel List' bar. A new channel will be created and highlighted.
▶ Q.
▼ Q.
How do I copy a channel?
A.
To copy a channel and all the media within the channel, highlight the channel to be copied. Select the 'Clone Channel' icon that appears in the highlight. A new copy of the channel will be created and highlighted.
▶ Q.
▼ Q.
How do I remove media from a channel?
A.
From the 'Channels' tab, select the channel from the 'Channel List' in the upper left corner of the application. Select the media to be removed. Select the 'delete' icon that appears when the media is highlighted.
▶ Q.
▼ Q.
How do I publish a channel?
A.
From the 'Channels' tab, select the channel from the 'Channel List' in the upper left corner of the application. Select the 'Publish Channel' button and then 'Save'. The channel is now published but will not appear on a website until embedding.
▶ Q.
▼ Q.
How do I unpublish a channel?
A.
From the 'Channels' tab, select the channel from the 'Channel List' in the upper left corner of the application. Select the 'Unpublish' button and then confirm the unpublishing. The channel is now unpublished, any web pages or links that contain the channel will no longer play.
Channel Settings
▶ Q.
▼ Q.
What are Channel Settings?
A.
The channel settings encompass all common settings for media within a channel, including viral syndication (social site sharing, e-mail to a friend, embedding, RSS), player functions (autoplay on load), and bit rate quality selection.
▶ Q.
▼ Q.
How do I edit the Channel Settings for a channel?
A.
From the 'Channels' tab, select the channel from the 'Channel List' in the upper left corner of the application (a channel must be published before 'Channel Settings' can be edited). Select the 'Channel Settings'. Select 'Save' to save your new settings.
Channel Embed Code and Link
▶ Q.
▼ Q.
What is an embed code?
A.
The embed code is dynamically generated HTML that contains all the publishing details for a channel. To display a channel, the embed code should be copied and pasted to a web page.
▶ Q.
▼ Q.
What is the channel link?
A.
The channel link is a link to the channel/player combination on a page. This is a convenient way to evaluate your content or to provide 'quick links' to content producers or partners.
▶ Q.
▼ Q.
How do I generate an embed code or link for a channel?
A.
From the 'Channels' tab, select the channel from the 'Channel List' in the upper left corner of the application (a channel must be published before an embed code or link can be generated). Select the 'Embed Code' button then select the desired player from the dropdown list. You can toggle between embed code and link. Finally, select 'Copy' to copy the code for the channel/player combination.
▶ Q.
▼ Q.
What is deep linking?
A.
Deep linking allows viewers of your video to share directly to the video. If deep linking is enabled, the player will immediately jump to the actual video that was shared rather than starting playback with the first video in the channel. Deep linking is an option that can be applied to any embed code or link. When you generate a code or link, it will be ON by default however you can turn it OFF by unchecking the box.
External Publishing - YouTube
▶ Q.
▼ Q.
Can I send videos from my Delve account to YouTube?
A.
Yes, Delve allows you to effortlessly update your YouTube account with content from your existing library of videos. Simply create a channel in your Delve account and enable 'External Publishing'. This will send the contents of the channel to YouTube.
▶ Q.
▼ Q.
Why should I send content to YouTube?
A.
Delve creates powerful and easy to use tools that add value to your video strategy. Here are some ways publishing to YouTube adds value:
- Extend the reach of your brand by exposing your content on popular video destination sites
- Make your content discoverable to a global audience
- Drive viewers back to your site by allowing people to find you on YouTube
▶ Q.
▼ Q.
How do I send content to YouTube?
A.
Delve sends content to YouTube on a per channel basis. You can enable any or all of your channels to be sent to YouTube by doing the following:
- Register your YouTube account credentials by navigating to the 'External Publishing' tab in 'Settings'. Save your YouTube account login and password
- Navigate to the 'Channels' tab and select a desired channel
- Select 'Channel Settings' then toggle to 'External Publishing'
- Select a YouTube account from the drop-down and select 'Add'
- Save your settings. The content in your channel will now be sent to YouTube
▶ Q.
▼ Q.
My media did not show up in YouTube, why?
A.
YouTube enforces the following account limitations, possibly preventing Delve from syncing some of your media:
- YouTube allows a maximum of 2000 videos per account
- Video files must be less than 10 minutes in length
- Video files must be under 1 GB in size
Availability and Restrictions
Feeds and Podcasts
▶ Q.
▼ Q.
How do I make my content discoverable on iTunes?
A.
Customers that wish to make content discoverable in iTunes can submit an iTunes channel feed to the iTunes store. To submit a feed to iTunes, copy the iTunes feed URL for a channel. The feed URL can be found in the 'Channel Properties'. See
here for Apple’s instructions on submitting your URL.
Channel Groups (Tabbed Player)
▶ Q.
▼ Q.
What is a tabbed player?
A.
A tabbed player is a single player with mulitple channels attached, each channel is represented by a tab that can be chosen by a viewer.
▶ Q.
▼ Q.
How do I copy a channel group?
A.
To copy a channel group and all the channels associated with the channel group, highlight the group to be copied. Select the 'Clone Channel Group' icon that appears in the highlight. A new copy of the group will be created and highlighted.
